1. Order processing & fulfillment
Orders placed before 2:00 PM Mountain Time on a business day are picked, packed and handed to the carrier the same day. Orders placed after that cut-off, on weekends or on US federal holidays ship on the next business day. You will receive a separate shipping-confirmation email — including a tracking number — as soon as your order leaves our fulfillment center.
2. Domestic shipping (United States)
- Free Standard Shipping on the 3-bottle and 6-bottle bundles. Estimated delivery: 3–7 business days after dispatch, via USPS or UPS Ground.
- Standard Shipping (1-bottle) — flat-rate $6.95. Estimated delivery: 3–7 business days.
- Expedited Shipping (optional) — flat-rate $14.95. Estimated delivery: 2 business days via UPS 2-Day Air.
- We ship to all 50 states, including Alaska and Hawaii, plus military APO/FPO addresses (allow 7–14 business days for APO/FPO).
- PO boxes are accepted for USPS shipments.
3. International shipping
We currently ship to Canada, the United Kingdom, the European Union, Australia and New Zealand. Estimated transit time is 7–15 business days after dispatch. International shipping is calculated at checkout based on weight and destination and starts at $14.95.
Duties and import taxes are not included in the product price or the shipping fee. They are the responsibility of the recipient and are collected by the carrier or local customs authority at the time of delivery. Refusing a package because of duties does not entitle you to a refund of shipping; the product price will be refunded once we receive the returned package, less any return-to-sender fees we incur.
4. Tracking & delivery confirmation
Every order ships with tracking. Your shipping-confirmation email contains the tracking number and a direct link to the carrier's portal. Tracking events typically take 24 hours to appear after dispatch.
5. Signatures & safe drop
Standard US shipments are dropped at the door without a signature. For Expedited UPS 2-Day shipments and all international orders, a signature may be required at the carrier's discretion. If you need to arrange a hold-for-pickup or change the delivery address, do so directly through the carrier's portal.
6. Address changes
Need to change your delivery address? Contact us at support@axavive.com as soon as possible. We can update the address only if the order has not yet been picked. Once a label has been generated we are no longer able to modify the destination, but the carrier may allow you to redirect the package via their tracking portal.
7. Undeliverable & returned-to-sender packages
If a package is returned to us because of an incorrect address, a missed delivery attempt, refusal to pay duties or a similar recipient-side reason, we will email you to confirm the situation. You can choose to:
- Pay the re-shipping fee and have the package sent again to a corrected address, or
- Receive a refund of the product price, less any return-to-sender fees charged to us by the carrier.
8. Lost or damaged packages
Title and risk of loss pass to you upon delivery to the carrier, but we want you to receive what you ordered. If tracking shows your package as delivered but it has not arrived, please wait 48 hours (carriers occasionally mark packages as delivered before they actually are) and then contact us at support@axavive.com. If the package is confirmed lost, we will open a claim with the carrier and re-ship at no cost.
If your order arrives visibly damaged, please refuse delivery if possible, take photos and email us within 14 days of delivery so we can replace the order. See also our Refund Policy.
9. Carrier partners
We work with USPS, UPS, FedEx and DHL eCommerce in the United States; Royal Mail, DPD and Canada Post in the United Kingdom and Canada; and national post operators in the European Union, Australia and New Zealand. We choose the carrier that offers the fastest reliable service for your destination.
10. Back-orders & out-of-stock items
On the rare occasion that an item is temporarily out of stock, we will notify you within 24 hours of order placement with an estimated ship date. You may choose to wait, swap for an in-stock SKU or receive a full refund.
11. Contact
Shipping questions? support@axavive.com — we respond within 1 business day.